Privacy Policy

1 Information We Collect

When you book a service or interact with our website, we may collect the following information:

• Personal identification: Your full name and email address
• Beneficiary details: The name and Niyyah (intention) of the person on whose behalf the service is performed
• Payment information: Processed securely via third-party payment providers — we do not store your card details on our servers
• Communication data: Messages sent to us via contact forms or email
• Technical data: IP address, browser type, and pages visited via cookies and analytics tools

2 How We Use Your Information

Your information is used solely to:

• Process and fulfil your booked service (Badal Umrah, Hajj, or Donation)
• Deliver your video proof and digital certificate
• Respond to your queries and support requests
• Send service-related updates (not marketing, unless you opt in)
• Improve our website and services through anonymised analytics

3 Data Sharing

We do not sell, rent, or trade your personal information. We may share limited data only with:

• Our scholars in Makkah — solely to correctly perform the service with the right name and intention
• Payment processors (e.g. Stripe, PayPal) for secure transaction handling
• Email or communication providers used to deliver your certificate and video
• Legal authorities if required by applicable law

4 Data Retention

We retain your personal data only as long as necessary to fulfil your order and comply with legal obligations. Booking records may be kept for up to 7 years for accounting and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.

5 Cookies

Our website uses cookies to improve user experience and analyse site traffic. You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect certain website functionality.

6 Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain types of processing
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us via the Contact page on our website.

7 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or misuse. All payment transactions are encrypted via SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

9 Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be published on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.